FAQ recognises the importance of protecting the personal information that you (“the User”) provide to us. Therefore, we have put together, and endevour to follow this policy that respects and addresses that.
2. INFORMATION COLLECTION
2.1 FAQ collects information from the User at several different points on the Site. FAQ is the sole owner of the information collected on FAQ‘s web site (“the Site”). We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
2.2 Consent to collect information can be express (eg. signing an agreement) or implied (eg. if the User is given an opportunity to opt-out of a specific form of information sharing, but chooses not to do so, FAQ implies that the User chooses to share this information with us).
2.3 FAQ processes personal information on web hosting servers which may not be in your present country.
3. INFORMATION WE COLLECT
In the course of service provision to the User we may collect certain forms of information. The types of information that we may collect are detailed below:
3.1 Information you provide – When you register for an account on FAQ by completing the appropriate form, we ask you for personal information (such as your name, email address and phone number). We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our service.
3.2 Financial Information – In the course of providing a service to you, FAQ may ask for financial information (Bank account details, credit card details etc.). Such information will be treated with the upmost privacy, will be stored encrypted on our systems, will only be communicated across a secure link and will not be provided to any third parties except where necessary to provide FAQ‘s service to you.
3.4 Log information – When you use FAQ, our server automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
3.4 User communications – When you send email or other communication to FAQ, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.
3.5 Links – FAQ may present links in a format that enables us to keep track of whether these links have been followed and who followed them, either on the web site or in electronic communications. We use this information to improve the quality of our service, customized content and advertising.
4. HOW THIS INFORMATION IS USED
4.1 FAQ collects user information for the purposes described below:
Providing a service to our users, including the display of customized content and advertising
Auditing, research and analysis in order to maintain, protect and improve our service
Ensuring the technical functioning of our equipment and resources
Developing new services
4.2 While mostly this information will be used to provide a service to our users, it may also be used to provide our own services.
5.1 FAQ may send the User, site and service announcement updates on an irregular basis. Users are not able to unsubscribe from service announcements, which contain important information about our service.
5.2 On occasion FAQ will email newletters to provide the User with information that we think the User will find useful, including information about new products and services. We might also contact the User by email to see if the User is interested in participating in market research regarding FAQ. We may also contact the User by email to respond to customer-service complaints that the User has submitted, to address a problem affecting the User’s use of the service or to verify the User’s account information if the User submits a password request.
6. INFORMATION SHARING
6.1 FAQ may share aggregate demographic information with our advertisers or information collection companies, but will not reveal any personally identifiable information in these instances. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may also partner with third parties to provide specific services. When the User signs up for these services, we will share the information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
6.2 FAQ may share a User’s contact information with other registered Users for the purposes of resolving support queries relating to FAQ or the service provided to a User by another User. This contact information includes, but is not limited to, name, surname, email address and phone number. Typically, this would be providing a buyer’s contact details to a seller or vice versa, where FAQ has the necessary information to assist, but cannot actually resolve a support query.
7. DATA INTEGRITY
8. INFORMATION SECURITY
8.1 We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The servers that we store personally identifiable information on are kept in a secure environment.
8.2 We restrict access to personal information to FAQ employees who need to know that information in order to operate, develop or improve our services.
9. ACQUISITION OR MERGER
10. NOTIFICATION OF CHANGES
10.2 FAQ is, however, under no obligation to inform the User of such changes when they happen, although it is assumed that any changes will be minor and will not fundamentally impact the User. Should the change be deemed by FAQ to be significant, we will endevour to inform the User of these changes through whatever means we deem necessary (banner on home page, email notification etc.) in a timely manner.
11. CONTACT INFORMATION
If the User has any questions about this Privacy Statement or about FAQ‘s information collection practices, please contact us at firstname.lastname@example.org
12.1 The terms “The User” and “User” are used interchangeably and refer to all individuals and/or entities accessing this web site for any reason whatsoever.
12.2 The terms “we” and “FAQ” are used interchangeably and refer to FAQ itself and all individuals and/or entities acting directly on behalf of FAQ.