Register a support request
Please take note:
- Support calls are billed in addition to hosting fees with a minimum of 20 min per request.
- All calls must be logged online or on support email, phone support will be logged by support staff.
- All calls that can be done within 1 hour will be completed as soon as possible ( and we aim to have all calls completed within 48 hours) and will be billed in blocks of 20 min. All calls that are estimated to take longer than 1 hour will be quoted and must be approved before work will start.
- Standard support rates (2019):
- Content, design & online support - R175 p/20min or R450ph
- Project management, IT systems, consulting & onsite support - R275 p/20min or R700ph
- Development - R250 p/20min or R650ph
- Ongoing monthly retainers:
- Support 2 : 2 x 20 min content / design / (phone or remote) email support calls per month: R330pm (Saving R20pm)
- Support 4 : 4 x 20 min content / design / (phone or remote) email support calls per month: R660pm (Saving R40pm)